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Dans le monde entier - calculé à la caisse. -les droits et frais de douane sont à la charge du client.
Nous utilisons NZ Post, Toll Couriers, NZ Couriers et DHL pour l'international.
Commandes reçues avant 15hpour les articles en stock, ils seront expédiés le jour même* (du lundi au vendredi)
*Pendant les périodes chargées comme le Black Friday, il peut y avoir un retard d'un jour ou deux.
*Nous faisons toujours tout ce qui est humainement possible pour expédier votre commande le jour même. Parfois, en raison de facteurs indépendants de notre volonté, votre commande peut être expédiée le lendemain.
Veuillez choisir avec soin car nous n'offrons pas de remboursement pour les articles retournés. Si vous n'êtes pas entièrement satisfait de votre achat ou si vous avez commandé la mauvaise taille, vous disposez de 30 jours pour nous retourner le ou les articles afin d'obtenir un crédit en magasin ou un échange.
Si vous avez des questions sur nos produits, n'hésitez pas à contacter notre équipe commerciale avant de passer votre commande.
Nous respectons la loi sur les garanties du consommateur pour les articles défectueux.
Suivez ces étapes simples :
1. Suivez le lien ci-dessous pour le « Portail des retours »
un. Saisissez l'adresse e-mail utilisée pour passer votre commande, cliquez sur Continuer.
b. Ouvrez l'e-mail que nous vous avons envoyé et copiez le code de vérification à six chiffres inclus dans l'e-mail.
c. Revenez au portail des retours, entrez le code de vérification.
2 . Cliquez sur la commande pour laquelle vous souhaitez soumettre le retour.
3. Sélectionnez l'article que vous souhaitez retourner.
4. Sélectionnez une raison et ajoutez une note si nécessaire.
5. Cliquez sur « Demander un retour ».
Si votre demande de retour est approuvée, vous recevrez un e-mail avec les instructions d'expédition. Une fois le produit retourné, vous recevrez un avoir en magasin sous la forme d'un « Chèque Cadeau » utilisable en ligne ou en magasin pour un autre achat.
Nous ne sommes pas en mesure d'accepter les retours des éléments suivants :
Tous les logiciels
DVD
Articles « Commande spéciale »
Les articles souhaitaient être retournés pour profiter d'une promotion.
Sous-vêtement
Articles en liquidation
**Nous nous réservons également le droit de ne pas accepter les retours de « achats en gros », surtout si ceux-ci ont été spécifiquement achetés pour vous (en vrac, c'est-à-dire 2 ou plus du même article).
