Contact Us

You will find us at

71 Tennyson Street, Napier

We are open from 9am-5pm Mon-Fri

Tel. 06 835 6758

Great! you can either email us at sales@downunderpilot.com

or click here for the contact form.

We are looking forward to hearing from you :)

Always a tricky one but we do know our products well so please click here to contact us.

The website is kept up to date with stock quantities.

If you require more than we have or want to check when an out of stock product will be available please click here to contact us.

Sometimes a charge will appear twice on your bank statement, one is probably marked as "pending" this is a pre-authorisation and not a charge, it should disappear in a day or two. If it doesn't please let us know and we will fix it for you. Click here if you need to contact us

Have you checked the tracking info that we sent you? please check your spam folder if you haven't received it.

You can also find your tracking info by logging in to your account here: My Account

If you have the tracking info you could try contacting the couriers, or check they haven't left a card.

Couriers

NZ POST (Courier Post)
W. www.nzpost.co.nz
T. 0800 501 501

NZ Couriers
W. www.nzcouriers.co.nz
T. 0800 800 841

Toll Couriers
W. www.toll.co.nz
T. 0800 865 569

Please click here if you still need to contact us.

Often items are sent separately.

Have ordered a personalised log book cover? this will follow in about 2 weeks.

Please check the shipping email you got from us. Check your spam folder if you haven't received the email.

If you still need to contact us please click here

Stocked items are usually sent the same day if the order is received by 3pm Monday- Friday. During busy times and when we run sales there maybe a delay of a day or 2.

You can check your order by logging in to your account, click here: My Account

Please also check your junk folder for any emails from us.

If you still need to contact us please click here

Not happy with your purchase :(

No problem you can exchange it or return it to us for a store credit . We do not offer refunds for returned items.

A few things first.

1. You may only return an item within 30 days of receiving.

2. You must still have all the original packaging and the item must be in a brand new re-sellable condition.

3. A few items can't be returned: DVD's, Underwear, Facemasks, Items marked as "Special Order" or "Clearance"

Please click here to get started.

Many of the brands we supply offer a fantastic warranty service. You will need to contact them directly to get the speediest repair or replacement.

Please click here for warranty info

Please click here to contact us.