Support for your aviation gear

Need help with a faulty product, a warranty enquiry or a repair? Find your brand below for the next step. If you are unsure where to start, contact Pilot Shop and tell us what has happened.

All brands sold by Pilot Shop are covered against defects in materials and workmanship under normal use for 12 months from the date of purchase. Some manufacturers offer extended warranties of up to 7 years. See the brand details below.

Contact Pilot Shop

Before you enquire

To help us understand the issue, include your order number or proof of purchase, the product brand and model, and the serial number if available. Describe the fault, when it happens and any troubleshooting you have already tried. Clear photos can help explain visible damage or a specific problem.

Before sending anything: follow the instructions for your brand below and confirm the return address with the team handling your enquiry. Garmin and Icom products may require a return authorisation (RMA) number.

Warranty & repair contacts by brand

Bose

Warranty: 5 years

Register your headset with Bose. For warranty claims and return instructions, contact Bose directly.

Bose Service Centre New Zealand
Phone: 09 298 1373

Bose X headset: replacement parts are no longer available. Contact Bose directly for an assessment and to discuss whether a repair is possible.

Visit Bose New Zealand

Citizen

Warranty: 5 years

Contact Pilot Shop for Citizen warranty enquiries and repair information. Include your watch model and a description of the issue.

Enquire about Citizen

David Clark

Warranty: 5 years

Contact Pilot Shop to initiate a warranty claim or repair. Let us know your headset model and the fault you are experiencing.

Enquire about David Clark

Garmin

Warranty: 12 months

Aviation watches and GPS units: contact Pilot Shop directly for warranty and repair enquiries.

All other Garmin products: contact Garmin Technical Support to obtain an RMA number before returning your unit.

Garmin Technical Support: 0800 427 651

Contact Pilot Shop Garmin support

GME

Warranty: 12 months to 7 years, depending on the product

Contact GME directly to make a warranty claim.

Unit A, 11 Echelon Place
East Tamaki, Auckland 2013
Phone: 09 274 0955
Email: nzbranch@gme.net.au

Email GME

Icom

Warranty: 1–5 years, depending on the model

Contact Pilot Shop to obtain an RMA number before returning any Icom product. Include the model and serial number if available, along with a description of the fault.

Enquire about Icom

Lightspeed

Warranty: 5–7 years

Register your headset with Lightspeed. If you experience a problem, contact Lightspeed first for troubleshooting.

If troubleshooting does not resolve the issue, or Lightspeed asks you to return the headset, contact Pilot Shop for the next step.

Enquire about Lightspeed

Another brand or an older product?

For brands not listed here, or if you are unsure which warranty applies, contact Pilot Shop with your product details. For an older product, ask about repair options and parts availability.

If you are enquiring about a repair outside the stated warranty period, let us know that you would like information about any assessment or repair costs before proceeding.

Ask about a warranty or repair